Delivery & Returns
How much are the delivery charges?
UK Customers will pay a flat rate of £3.50. Free delivery will be offered on orders over £30.
Northern Ireland, Eire, Scottish Islands, Channel Islands & Isle of Wight pay a flat rate of £10
Please contact us for all other rates.
How will my product be sent?
Your order will be sent by UPS. A signature is required upon receipt for orders sent.
When will I receive my order?
For retail customers we will usually dispatch your order the same day if received by 11.30am. If delivery is to the UK mainland you’ll then receive your order the next working day. We will advise by email once your order has been dispatched.
Can I cancel my order?
Orders can be cancelled up to 7 working days after your order has been submitted. If the item has already been dispatched then the customer must return the goods at their own cost. Powder can be contacted for this purpose either by email or by phone 0131 331 2908 (between 9am and 4.30pm Monday to Friday).
If orders are cancelled in this way, the products ordered will not be dispatched to the customer and Powder will refund your money.
How can I return my order?
You have 14 days after receiving your order to return any items you wish. Please contact us directly if you would like to return any items by emailing us at firstname.lastname@example.org or call 0131 331 2908.
Can I return faulty goods?
Please contact us directly by emailing us at email@example.com or call 0131 331 2908 (Mon-Friday 9am – 4:30pm).