Returns - Retail Customers

We're sorry to hear you're wanting to make a return with us.

How can I return my order?

You have 14 days after receiving your order to return any items you wish.

If you ordered with us as a guest then please enter your email address and the 5 digit number from your order ID below, and then follow the steps to generate a printable label.

If you already have an account with us then please sign in to your account, view the order you wish to return from, and click 'Return Order'.

Once you have printed your returns label please fill out the 'reason' for return section. The label will also include a returns address that you can cut out and stick on your returns package. Please note this is not a pre-paid returns label.

Can I return faulty goods?

Please contact us directly by emailing us at or call 0131 331 2908 (Mon-Friday 9am – 4:30pm).


Wholesale customers should contact Powder with any returns queries.