Delivery

PLEASE NOTE: Our cut off for Christmas orders is Thursday 19th December 2019 at 11am. Any orders placed after this time will not be guaranteed to arrive before Christmas!

We are closed between Christmas and New Year so any orders placed in this time will be dispatched on the 2nd January.

How much are the delivery charges?

UK Customers (excluding Northern Ireland)

Standard delivery (2 working days)

£30 + orders - free delivery

under £30 - £3.50

Northern Ireland Customers

Standard delivery (3 working days)

£7.50

Europe Customers

Delivery charge will be calculated at checkout 

Rest of the World Customers

£16

When will I receive my order?

For retail customers we will usually dispatch your order the same day if received by 10.30am. We will advise by email once your order has been dispatched.     

Can I cancel my order?

Orders can be cancelled on the same day (between 9am and 5pm) that your order has been submitted. If the order is cancelled out with these times, we cannot guarantee a cancellation. If the item has already been dispatched then the customer must return the goods at their own cost. Powder can be contacted for this purpose either by email or by phone 0131 331 2908 (between 9am and 4.30pm Monday to Friday).

If orders are cancelled in this way, the products ordered will not be dispatched to the customer and Powder will refund your money.